If the customer wishes to exchange any jewellery that is purchased from www.punjabisaraf.com they can do so, by returning the same to www.punjabisaraf.com, registered address or to any of our stores in India.

If exchanged within 14 days of purchase:

100% exchange of invoice value can be availed by the customer, if the product is exchanged within 14 days of purchase. Exchange of Jeweltree plan, Made on orders, Gold Coins, Customised Jewellery orders and personalised jewellery orders are not allowed. For this exchange policy of after 14 days is applicable.

If exchanged after 14 days of purchase:

The platinum and gold rate of www.punjabisaraf.com or of that of the store is applicable at the time of exchange will be considered as the benchmark rate.

Product Type Exchange Value
Gold Jewellery 99% value of benchmark gold rate
Diamond Jewellery 100% value of benchmark gold rate and 100% value of invoice value of diamonds for exchange against Diamond Jewellery
100% value of benchmark gold rate and 90% value of invoice value of diamonds for exchange against Other Ornaments
Kundan or Uncut/Polki Jewellery 100% value of benchmark gold rate & 90% invoice value of uncut diamonds for exchange against same category or Diamond Jewellery

99% value of benchmark gold rate & 85% invoice value of uncut diamonds for exchange against Gold Jewellery
Precious stone Jewellery (Ruby, Emerald, Sapphire) 99% value of benchmark gold rate& 75% invoice value of precious stone
Solitaire diamond only 95% prevailing market value of solitaire diamond subject to maximum of Rs. 10lacs
Solitaire diamond studded jewellery 95% prevailing market value of solitaire diamond subject to maximum of Rs. 10lacs. 100% value of benchmark gold rate & 100% invoice value of diamond
Platinum Jewellery 100% value of benchmark platinum rate and 100% invoice value of diamond
Gold Coins 97% value of benchmark gold rate
Making Charge, Other stones, studding etc.& taxes No exchange value

All products will undergo quality checks before the exchange is initiated. Punjabi Saraf and Diamonds reserves the right to calculate the buyback amount of the product depending on the final evaluation by our quality check team.

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