If the customer wishes to return our product, he/she can do so within 7 days. We will ensure that the entire amount is refunded to the customer’s account within 10 working days. Below mentioned conditions are applicable for refund.
- If the customers do not like our product, he/ she can send the product back to us within 7 days. We will make sure to refund the entire amount back to customer’s account within 10 working days
- You can find registered address on www.punjabisaraf.com and the refund will be applicable only if the product is shipped to the registered address within 7 days
- This refund facility is available only through www.punjabisaraf.com and not through other stores in India
- This refund is subject to quality confirmation by our skilled quality assurance team and on verification that the packaging of the same is complete with all the documents like insurance certificate, original invoice and product certificate
- This policy is not applicable for products that are ordered with specific indications like jeweltree, customization, engraving, purchase using promotion code or by discount coupon.
- Customer will have to initiate return on his own, as we would send a ‘Return Packaging Kit’ to the customer to pack the product in such packaging and handover your courier person. The whole reverse pick up procedure may take atleast 7-10 working days. It is also advised to note down the courier airway bill number.
- Once the product is received and successfully undergoes the quality check, the refund shall be done.
- 7 days refund policy is not applicable for gold coins, silver articles and gold rakhi.