Returns & Cancellation

In case of any discrepancy we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.

Once you place the order, such order can be cancelled from your end by calling or mailing us directly before the shipping is undertaken to the destination. Once the request of cancellation for ready for shipping product is received by us, we make sure to refund the amount through the same mode of payment within 10 working days. In case of cancellation pre dispatch a cancellation fees of 2% will be levid and balance 98% will be refunded back to the account. Gold coin cancellation is not allowed under any circumstance.

We don’t accept invoiced against Jeweltree plan, orders or customised jewellery orders cancellation request, in case customer wants the money back or wants to exchange it with other products, a making charges and stone charges of that product will be deducted from the payment and balance will be refunded back to customer account within 10 working days. If in case the amount is deducted from your account and the transaction has failed, the same will be refunded back to your account within 72 hours.